Our Products Refund & Exchange Policies

Refund Policy

We have a return policy that we take back only closed package items since, and we refund them within 15 days. After that, anything is opened, we can’t.

The return policy is a rule of thumb that one can use to determine whether the product or service they are purchasing is truly worth the money they are paying for it. It is typically used when purchasing products or services online, where there are no guarantees on how long the product will be available and if it will work properly. However, the policy can also be used when purchasing goods from retail stores, such as department stores, clothing stores, and grocery stores.

We don’t compromise on our quality and service for our vaping customers. We ensure that we sell quality products and offer good customer service. If you are unhappy with the products or services you have received from us, we will try to help you. We don’t charge any fees for this. If you return the products to us, we will refund your payment. There are some exceptions to this. Some products can’t be returned. These are listed in the return policy. If you have any questions about this policy, you can reach us here at kingvapedubai@gmail.com.

We will usually give you a refund within three business days. However, if it takes more than three business days, we will refund you within a maximum of 10 business days from the date we received the returned item. We do this so that we can process the refund quickly. We know that you might not like what you ordered, but we hope we can resolve the issue. Please call our support team on 00971509515630 (from Monday to Saturday, 10.00 am to 10.30 pm.

Products Replacement Policy

If you are having problems with the product after you have opened the package and started using the product, please get in touch with us immediately. Please note that it takes 1 or 2 days to collect the faulty items and send the replacement.

If the product has stopped working, like tank devices or pod system devices not disposable, within 30 days of its purchase, we will replace the product free of charge, and you have to provide us a purchase proof. However, we can’t replace the product if the product has been used or damaged through misuse. In that case, you will need to pay for the product replacement. Please note that the reserve will be made within three working days of receiving the product back.

If you buy a vape product that is more than a month old, then king vape Dubai is not responsible for the Refund, Replacement, or fixing it.

The return policy can be found in the user manual of the vape products and also on the website at www.vapes-dubai.com. In addition, some conditions need to be fulfilled before you can request a refund or replacement.